Frequently Asked Questions
Q: "HOW AND WHEN WILL YOU SHIP MY ORDER?"
A: Retrofuture Coffee daily roasts our coffee beans so when you receive it, it is fresh. We do this because we want our clients to have the freshest coffee. The process of daily roasting requires 2-3 business days to fulfill your order once it is placed. Once is ready, your order will be shipped via USPS, UPS, Priority, or FedEx.
Q: "HOW CAN I TRACK MY ORDER?"
A: Once your order has been processed and is ready to ship, you will receive an email with the shipping confirmation, complete tracking information.
Q: "WHAT ARE THE SHIPPING RATES?"
A: We offer flat rate shipping with and the fee will be calculated at checkout. The shipping cost will vary, depending on the size/weight of the shipment.
Q: "WHERE DO YOU SHIP?"
A: We ship everywhere USPS, UPS, Priority or FedEx ships to.
Q: "HOW CAN I GET FREE SHIPPING?"
A: To receive free shipping, your subtotal must be over $55 and you must use the code Megatron at checkout. Only one code can be used at purchase. Free Shipping is only available for domestic orders at this time. Free shipping is standard for any customer that is signed up on our Retrofuture Coffee subscription.
Q: "CAN YOU SHIP TO APO ADDRESSES?"
A: Absolutely!!! We also have discounts for customers that serve in the military. Please contact us for additional details at firstname.lastname@example.org.
- DISCOUNTS & REWARDS -
Q: "HOW DO I USE A DISCOUNT CODE?"
A: If you receive a discount code, please enter it at checkout in the discount code field, and then click “apply”. Please note that only one discount code can be used per order.
Q: "CAN I RETROACTIVELY APPLY A COUPON?"
A: Unfortunately, we can’t guarantee that we will be able to retroactively apply discounts. Please feel free to reach out to our support team if you need assistance.
Q: "CAN I RETROACTIVELY COLLECT REWARDS POINTS?"
A: Unfortunately, rewards points cannot be retroactively distributed. So be proactive and sign up for our rewards program as soon as possible so that you can begin accruing points!
- ORDER CHANGES, RETURNS & EXCHANGES, & CUSTOMER SUPPORT -
Q: "HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?"
A: Retrofuture Coffee strives to fulfill orders as quickly as possible! Once an order is placed, it can be challenging to make changes. If you wish to request a change to your order, please contact us at email@example.com and clearly state that you need a change in the subject line, e.g. put “ORDER CHANGE”, “ADDRESS CHANGE” or “CANCELLATION” in the subject line. We will prioritize these emails so that we can do our best to help you. Once an order is shipped per shipping confirmation, we cannot make any changes.
Q: "DO YOU ACCEPT RETURNS?"
A: Please check out our return policy here: Refund Policy
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item of $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- HELP! I HAVE MORE QUESTIONS! -
No problem! Please reach out to us at firstname.lastname@example.org. We are available to respond to emails, in the order in which they are received from Monday-Friday, 9 am-5 pm EST. If you have an URGENT request, please indicate this in the subject line.
- COFFEE NUTRITION, INGREDIENTS & FRESHNESS -
Q: "WHAT IS THE BEST WAY TO STORE MY COFFEE?"
A: Coffee is best stored in an opaque, airtight container in a cool, dry place. You do not want your beans exposed to light or humidity, as it can compromise the freshness and quality! If properly stored, our opened bag of ground coffee will stay fresh for about 4 weeks from opening. Whole bean coffee will stay fresh for about 8 weeks from opening.
Q: "IS YOUR COFFEE VEGAN?"
A: We are not currently certified vegan, but our coffee does NOT contain any meat, meat byproducts, milk, eggs or dairy products.
Q: "IS YOUR COFFEE GLUTEN FREE?"
A: We are not currently certified gluten free, but our coffee does NOT contain any gluten or wheat ingredients. Coffee is the only product in our facilities and it never comes into contact with anything containing wheat or gluten.
Q: "ARE THERE ANY ALLERGENS PRESENT IN YOUR COFFEE?"
A: We are not currently certified, but our coffee is free of the major allergens as recognized by the FDA.
Q: "DO YOU OFFER ANY OF YOUR COFFEE IN DECAF?"
A: All of our flavored coffee can be made for the customer in decaf. The only non-flavored decaf we currently stock is Philly Philly.
Q: "WHAT IS THE NUTRITIONAL INFORMATION FOR YOUR COFFEE?"
A: The nutritional info of our coffee per 8ox cup is as follows:
- Calories: 2
- Total Fat: 0g
- Cholesterol: 0mg
- Sodium: 0mg
- Total Carbohydrate: 0g
- Dietary Fiber: 0g
- Sugars: 0g
- Protein: 0g
Our flavored coffees use 100% Arabica beans and are flavored using artificial flavors.